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Return policy

How do I cancel an order?

If you want to cancel your order,please contact with us within 48 hours from the time you placed your order,otherwise,we will charge you $45 for handle fee.
You may only cancel an order prior to it being shipped out,we shall not be able to process a cancellation once your order has been shipped out.

Can I get a refund?

You will be eligible for a refund claim within 5 days from the date you received your order. For refunds, we will issue you an immediate refund of the value of your returned goods minus 20% re-stocking fee, since we receive the returned goods(The returned goods should be in new condition). Shipping fee or the rush shipping fee is not able to be refunded. This applies for any item purchased at normal retail price.

What products can be returned or refunded?

princess-wedding-dress.com committed to providing high-quality products for your needs. You need to email us about the problem within 3 days since the parcel received.
We allow ALL BUT THE FOLLOWING products to be exchanged/returnable/refundable:

1. Items not in original shipping condition (unworn, unaltered, original packaging etc)
2. Items received over 3 days without contacting us.
3. Items cancelled before reception without informing us.
4. Items damaged by improper cleaning method or wearing.
5. Items heavily altered/customized upon customer’s requests.

The returning steps:

1) Email us within 3 days when you receive the dress, and meanwhile send us the dress photos which can show the problems of the dress, we will check it carefully, if it’s true, we will instruct you where to return your dress.
2)We need to register the wrong dress for records in order to improve our service, so the dress photos are indispensible in the procedure of returning.
3)The dress photos should be a strong proof to show the problems, so we need your photos to be clear.
4)The dress should be shipped back to the specified address which we would provide you after we confirm the returning. Otherwise, we won’t refund you if the dress lost in the shipping.
5)Please postmark back the dress within 15 days from the date you received it. Assure that you return the dress back to the correct address and email us the tracking number within 4 days. You should pay the return shipping fee.

You pay the return shipping fee or the shipping fee of the exchange dress,return shipping is the customer's responsibility, when we received the dress you returned,we will refund you within 48 hours.

If you have any questions or good ideals, please contact us freely. Email : princessweddingdress@gmail.com


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